SubSync FAQ

What will SubSync retrieve from my Xero account?

We retrieve the name of your organisation, your chart of accounts, along with your tax rates. We subscribe to webhooks for your invoices so we can update Stripe when your invoices change status.

Our commitment: We only retrieve the data required to deliver the SubSync experience to you.

What will SubSync retrieve from my Stripe account?

We retrieve your products and your tax rates. We subscribe to webhooks for your invoices, products and tax rates so we can update Xero when your invoices change status.

Our commitment: We only retrieve the data required to deliver the SubSync experience to you.

How secure is my data with SubSync?

Your data is encrypted in transit between SubSync & Xero, and also encrypted at rest when it's stored. 

What permissions do I need in Xero?

When connecting LeaveCal to Xero, you will need to be a Xero “Standard User”.

How do I disconnect from Xero?

If you want to disconnect from Xero you can log into SubSync, go to the dropdown menu under you name and select 'Xero Connection'. Here you can disconnect or add New Connections. You can also do this inside Xero - go to Settings → General Settings → Connected Apps → Press "Disconnect App" next to "SubSync by Finlert".

How often do you sync with my Xero Accounts, Products & Services?

We sync every 24 hours (at 8am AEDT) but we only update items that have been modified or are newly created in Xero. You can force a sync at any time on the Settings tab.

Will my Customers/Contacts be duplicated?

SubSync wil automatically create new Contacts in Xero for any new invoices if they don't already exist. If they do, we'll match with the existing Contact (we'll use the Name to match). Stripe allows you to leave the Name blank (it’s mandatory in Xero), so in those cases we will use the Customer Email Address from Stripe as the name in Xero (A customer name or email address is required in Stripe).

What are Finlert's office hours?

We are based on Dharawal Country in Australia. Generally we are in the office Monday to Friday..

Still stuck? Get in contact. We will get back to you within 72hrs